Privacy Policy

Thank you for visiting our corporate website at www.exicomps.com (“We”/”Exicom” refers to Exicom Tele-Systems Limited, including its subsidiaries and affiliates (also referred to as “us”, or “our”) (Exicom, its subsidiaries and affiliates shall be collectively referred to as “Exicom Group affiliates”).

This Privacy Policy describes our practices in connection with information privacy on personal data we process through your individual use of the Alexa skills that shall enable you to start and stop charging via Alexa voice assistant

This Policy will explain how we collect and use information that personally identifies you ("personal information") as well as non-personal information about your interaction with the Exicom Website. Protecting your privacy and ensuring that your personal information is held securely is very important to Exicom. We want you to be confident that we are looking after your interests and that is why we have set out our information practices in this Privacy Policy

In this Privacy Policy, “Personal information” means information that can be used to identify an individual, either from that information alone, or from that information and other information we have access to about that individual.

“Smart Devices” refers to those custom-made computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network.

What Personal Data do we collect

In order to provide our services to you, we will ask you to provide necessary personal data that is required to provide those services. If you do not provide your personal data, we may not be able to provide you with our products or services.

Information You Voluntarily Provide Us

When you register an account with us, we may collect your contact details, such as your email address, phone number, profile access and account linking. During your interaction with our Products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.

When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.

Information We Collect Automatically

  • Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

    User Informtation is necessary to autheticate the EV charges allocation and registration with same user profile. This is important for device authetication on user profile based.

  • Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.

  • Location Information: We may collect information about your real-time precise or non-precise geo-location when you use our specific Products or Services, such as robot cleaner and weather service.

Information We Collect Automatically

The purpose for which we may process information about you are as follows:

  • Provide You Services
  • Improve Our Services
  • To provide marketing and promotional materials to you on our Products and Services. If we do so, each communication we send you will contain instructions permitting you to opt-out of receiving future communications of that nature. The legal basis for this processing is your consent. Additionally, if you consent to participate in our lottery, contest or other promotions, we may use your personal data to manage such activities.
  • Legal Compliance: We may process your personal data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Who do we share Personal Data with?

We only share personal data in ways that we tell you about.

We may share your Personal Data with the following recipients:

  • To our third party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
  • To our customers and other business partners who provide you, directly or indirectly, with your Smart Devices, and/or networks and systems through which you access and use our Sites and Services.
  • To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your personal information, and choices you may have regarding your personal information.
  • As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remsedies or limit the damages that we may sustain.
  • To subsidiaries or affiliates within our corporate family, to carry out regular business activities.

Except for the third parties described above, to third parties only with your consent.

Your Rights Relating to Your Personal Data

We respect your rights and control over your personal data.
You may:

Information Security Safeguards

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your personal information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by emailing us ………….

Information Retention Period

We process your personal data for the minimum period necessary for the purposes set out in this Privacy Policy, unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your personal data, and after the retention period ends, we will destruct your personal data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your personal data.

Reviewing, Changing, or Deleting Your Information

If you would like to review, update, or delete the personal information we have collected from you, or permanently delete your account, you can do so directly in the app. To proceed:

  • Open the app and navigate to the Side Menu.
  • Go to the Profile page.
  • Scroll to the bottom of the page, where you will find the Delete Account button.

Selecting this option will delete your account and all associated data permanently from our system. For additional support or if you have any questions, please contact us via the "Contact Us" section available on our app.

Amendments

We may update this Privacy Policy from time to time by publishing a new version on this website.

As privacy laws, interpretations of state bodies, recommendations of privacy authorities change and improve from time to time, this Privacy Policy and Terms of Use are expected to change as well. We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended documents at this website. Any changes to our Privacy Policy will be posted on this page so that you are always aware of our policies. The provisions contained herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern the use of this website. Additionally, we will update the “last updated” date below.

Legal application and jurisdiction

This policy is formulated in accordance with the laws of the Republic of India and shall be governed by the laws of the Republic of India.

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

  • Exicom Tele-Systems Limited
  • Plot No 38, Institutional Area, Sector 32
  • Gurgaon 122001, Haryana, India